✓ FAQ`s
Frequently Asked Questions
Everything you need to know about ordering, customization, certification and shipping from Sunland.
Ordering & MOQ
Minimum order, samples, payment, pricing and delivery.
What is your MOQ (minimum order quantity)?
If the items are in stock or already in production, you can place a trial order and we will support you as much as we can. For regular orders, the MOQ for safety shoes is 500 pairs — while for stock models, even one pair is OK. Requirements vary by product: helmets from 500 pieces, gloves from 1,200 pairs. Contact us for your specific requirement.
Can you provide samples?
Sure. We usually provide 1 free sample, but the customer covers the freight. All sample cost will be refunded to you in the formal order.
What is your payment term? How can we pay you?
T/T and L/C payment are acceptable. For any other payment requirements, we are open to discussing the details with you.
How about the price? Can you make it cheaper?
We always take the customer’s benefit as the top priority and keep our prices lower than 95% of suppliers. Price is negotiable under different conditions — for example, accepting a lighter material specification, or increasing the order quantity so we can apply for a better price from our sales manager.
What is the delivery date, e.g. for 5,000 pcs?
Our regular lead time is about one week after receiving the payment. If you are urgent, we can apply a green channel to shorten the delivery date.
Can I visit your factory before placing an order?
Sure, you are warmly welcome at any time. Just tell us your schedule and we will arrange everything for you.
Customization & Quality
OEM/ODM service, quality control and certifications.
Can you make our logo on your shoes or coveralls?
Yes, we accept OEM. Please email us your original logo design (AI format), and our designer will develop your logo on your shoes professionally. The designing fee is free if the quantity is more than 500 pairs.
Are you a manufacturer or a trading company?
We are a manufacturer with more than 21 years of production history. We produce all kinds of non-woven products and safety shoes, so we can offer you direct factory prices.
Do you have CE certification?
Yes. Our disposable protective clothing has passed CE EN 14126-2003, with the CE certificate and test report enclosed. Our safety shoes are tested to EN ISO 20345-2004, EN ISO 20346-2004 and EN ISO 20347-2004 standards.
How do you guarantee quality?
Always a pre-production sample before mass production, and always a final sampling inspection (95%+) before shipment.
Why did you choose us — why Sunland?
We have a professional R&D specialist and design team providing professional OEM service and personalized customization. Our QC department has more than 12 colleagues controlling quality from raw material selection through mass production to final sampling inspection. Plus, we offer 7×24 hour after-sale service.
Does your company have after-service?
Definitely — we offer 7×24 hour after-sale service. All our products come with a 6-month quality guarantee after arrival: if the shoes are broken within 6 months, contact us and we will ship you new shoes free of charge.
How many types of material do you have?
We have various specifications available. Please contact us and we will send you the full material specification sheet, and we are happy to explain more if you have any questions.
Could your products meet the Type 5 / Type 6 standards?
Yes, our products could meet both Type 5 and Type 6 standards.
Shipping & Company
Packing, ports, factory locations and export markets.
Please tell me the packing details so we can calculate the shipping cost.
For Microporous SF coveralls without blue tape: one piece in one polybag, 50 pieces per carton. Carton dimension: 50×34×50 cm. Gross weight, net weight and total CBM are calculated by your quantity — shipping cost is usually charged by CBM.
Where is your shipping port?
Normally Shanghai Port, but it can also depend on the port fee and your preference.
Where are your factories located?
Our factories are located in Zhejiang Province (safety helmets, ear muffs) and Shandong Province (protective coveralls, safety shoes), China.
Why is your company located in Shanghai?
Shanghai is the economic and cultural center of China, where the cost of setting up factories is extremely high. To reduce production costs and keep our prices competitive, our factories are located in Shandong Province while our head office operates from Shanghai.
Do you export to Malaysia? Which companies or brands have you exported to?
Yes, we have customers from Malaysia and have cooperated with them many times. We also export to North America, South America, Northern Europe, Europe and Southeast Asia with 100% on-time dispatch. Customs declaration documents (with customer information removed) are available upon request.
What should I do if I cannot find what I am looking for on your website?
Please feel free to contact us by email, or leave your phone / WhatsApp number — we will reach out promptly. The website shows only our promotion products; we have many more items available and can send you the full catalog by email.
Still have questions?
Our team replies within 24 hours — 7×24 after-sale service guaranteed.
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